Refund Policy
Effective date: 2026-09-21
This policy applies to purchases from Lead Glass, registered under 2544991849963 at 6-6-2 西新宿 6-6-2 2, 160-0023 Tokyo, Japan.
This refund policy applies to Lead Glass and its published services.
Eligibility for Refunds
Refunds are available for products that are defective or not as described. Please ensure to provide proof of purchase.
Exclusions from Refunds
Custom-made items are non-refundable unless they arrive damaged or defective. Please review your order carefully.
How to Request a Refund
To request a refund, please contact our support team with your order details and reason for the request.
Refund Processing Time
Refunds are handled according to the Refund Policy and applicable consumer law. Refund Policy.
Cancellation Policy
Refunds are handled according to the Refund Policy and applicable consumer law. Refund Policy.